Legal
Privacy Policy
This Privacy Policy describes how Well Read Wonders (the “Site”, “we”, “us” or “our”) collects, uses and discloses your Personal Information when you visit or make a purchase from our website, in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
Well Read Wonders is a personalised book box service. Your information helps us create a thoughtful, tailored experience — you are never treated as just a number.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your orders and personalise your book box. We may also collect additional information if you contact us for customer support.
“Personal Information” means any information that identifies you or could reasonably identify you.
Device Information
Purpose of collection:
To load the Site accurately, improve functionality, and analyse website usage.
Source:
Collected automatically through cookies, log files, pixels and similar technologies.
Information collected:
IP address, browser type, time zone, pages viewed, search terms, and interaction with the Site.
Order & Account Information
Purpose of collection:
To process orders, manage subscriptions, arrange shipping, personalise your box, communicate with you, prevent fraud, and provide invoices and confirmations.
Source:
Collected directly from you.
Information collected:
Name, email address, phone number, billing and delivery address, payment details (processed securely by third-party providers), order history, and account details.
Personalisation & Preferences
Because Well Read Wonders offers curated, personalised boxes, we also collect:
Reading preferences
Genre interests
Self-care and lifestyle preferences
Gift notes and special instructions
These details are used solely to curate your experience and are never sold or shared for unrelated marketing.
Customer Support Information
Purpose:
To assist with enquiries, orders, subscriptions, and support requests.
Source:
Collected directly from you via email or contact forms.
Sharing Personal Information
We only share your Personal Information with trusted service providers where necessary to operate our business, including:
SquareSpace (our e-commerce platform)
Payment processors
Courier and delivery services
Email and marketing platforms
Website hosting and analytics providers
Accounting and compliance services
These providers are required to handle your information securely and in accordance with privacy laws.
We may also disclose information where required by law or to protect our legal rights.
Behavioural Advertising & Analytics
We may use tools such as Google Analytics and Shopify marketing services to understand how customers use our Site and to display relevant advertising.
You can opt out of targeted advertising by:
Adjusting your browser settings
Using Google Ad Settings
Contacting us at info@wellreadwonders.com
Using Personal Information
We use your Personal Information to:
Fulfil and personalise orders
Manage subscriptions and billing
Communicate with you
Provide customer support
Improve our services
Send marketing communications (with consent)
Meet legal and regulatory obligations
Retention
We retain your Personal Information for as long as necessary to provide our services, meet legal obligations, and maintain business records, unless you request its deletion where legally permitted.
Data Security
We take reasonable steps to protect your Personal Information from misuse, loss, unauthorised access, modification, or disclosure, including secure systems and restricted access.
Your Rights
You have the right to:
Access the Personal Information we hold about you
Request corrections
Withdraw marketing consent
Lodge a privacy complaint
Requests can be made by contacting info@wellreadwonders.com
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
https://www.oaic.gov.au
Cookies
We use cookies to:
Enable website functionality
Remember your preferences
Analyse traffic and performance
Support marketing and advertising
You can control cookies via your browser settings. Disabling cookies may affect site functionality.
Overseas Disclosure
Some of our service providers (such as Shopify or email platforms) may store data outside Australia. We take reasonable steps to ensure your information is protected to Australian privacy standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
Our Commitment to You
At Well Read Wonders, your information is handled with care, respect and transparency. Your preferences exist to create joy, comfort and a truly personal experience — never to treat you as just another order in a system.
Terms of Service
These Terms of Service (“Terms”) govern your use of the Well Read Wonders website and the purchase of any products or subscriptions from us. By accessing our website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and Subscription Policy.
Business Name: Well Read Wonders
ABN: 36 359 164 204
Email: info@wellreadwonders.com
Location: Australia
Overview
This website is operated by Well Read Wonders (“we”, “us”, “our”). By visiting our site and/or purchasing from us, you engage in our services and agree to comply with these Terms and all applicable laws.
If you do not agree with any part of these Terms, you must not use our website or services.
Eligibility
You must be at least 18 years of age (or the age of majority in your state or territory) to place an order or hold a subscription.
Our Products & Services
Well Read Wonders provides curated and personalised book boxes, available as one-off purchases and subscriptions. Boxes are curated based on the preferences and information you provide through questionnaires, mood selections and account details.
You acknowledge that:
Personalisation depends on the accuracy of the information you provide.
Item availability may vary and substitutions of equal or greater value may be made where necessary.
Images on the website are indicative only and may differ slightly from the final product.
Orders & Payment
All prices are in Australian Dollars (AUD) and include GST unless otherwise stated. Payment must be made at the time of purchase or in accordance with your subscription billing cycle.
We reserve the right to refuse or cancel any order where permitted by law, including in cases of suspected fraud, incorrect pricing, or supply limitations.
Subscriptions
By purchasing a subscription, you agree that:
Payments will be automatically processed at the frequency selected.
You may update preferences, skip, pause or cancel your subscription prior to the published cut-off date.
Once a box has entered preparation or packing, changes or cancellations cannot be guaranteed for that cycle.
Full details are provided in our Subscription Policy.
Refunds & Consumer Rights
As our boxes are personalised, we do not offer change-of-mind refunds once an order has entered preparation.
This does not affect your rights under Australian Consumer Law. You may be entitled to a repair, replacement or refund if a product is faulty, damaged, or not as described.
Please refer to our Refund & Returns Policy.
Food, Skincare & Wellness Items
Some boxes may include food, skincare or self-care products. You are responsible for reviewing ingredient lists and ensuring products are suitable for your personal use.
We recommend patch testing skincare products and checking allergen information prior to consumption. Products are not intended to replace medical advice.
Intellectual Property
All content on this website, including branding, logos, text, images and designs, is the property of Well Read Wonders and may not be reproduced, distributed or used without our written permission.
Third-Party Services
Our website and services may rely on third-party providers such as payment processors, courier services, website hosting and analytics tools. We are not responsible for the content or privacy practices of third-party websites.
Limitation of Liability
To the maximum extent permitted by law, Well Read Wonders will not be liable for any indirect, incidental or consequential loss arising from your use of our website or products.
Nothing in these Terms limits or excludes any rights you have under Australian Consumer Law.
Privacy
Your personal information is handled in accordance with our Privacy Policy.
Changes to These Terms
We may update these Terms from time to time. The most current version will always be available on our website. Continued use of our site constitutes acceptance of any updated Terms.
Governing Law
These Terms are governed by the laws of Australia, and the courts of Australia will have exclusive jurisdiction.
Refund and Returns
Well Read Wonders is committed to providing high-quality, thoughtfully curated and personalised book boxes. This policy outlines your rights and our obligations under Australian Consumer Law.
Personalised Products
Our book boxes are customised based on the preferences and information you provide. For this reason, we do not offer change-of-mind refunds or exchanges once an order has entered preparation or has been dispatched.
Please ensure your preferences, delivery details and gift information are accurate at the time of ordering.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund if the product:
Is faulty or defective
Is significantly different from the description
Is damaged in transit
Does not perform as reasonably expected
You may also be entitled to compensation for any other reasonably foreseeable loss or damage.
Damaged or Incorrect Items
If your box arrives damaged, incomplete or with incorrect items, please contact us within 7 days of delivery at:
info@wellreadwonders.com
Include:
Your order number
A description of the issue
Clear photographs of the item and packaging
We will assess the issue and arrange an appropriate remedy (replacement, refund or store credit, as applicable).
Allergies & Sensitivities
Where boxes include food, skincare or wellness items, it is your responsibility to review ingredients and suitability. We recommend patch testing and checking allergen information. Refunds will not be provided for reactions caused by undisclosed sensitivities unless the product is faulty or incorrectly described.
Subscriptions
For subscription orders, once a box has entered preparation for a billing cycle, that month’s charge is non-refundable except where required under Australian Consumer Law.
Processing Refunds
Approved refunds will be processed to the original payment method within a reasonable timeframe. Processing times may vary depending on your financial institution.
Well Read Wonders delivers curated and personalised book boxes to customers across Australia. This policy explains how and when your orders are processed and delivered.
Shipping Locations
We currently ship within Australia only.
Processing Times
Orders and subscription boxes are prepared according to our published cut-off dates. Once a cut-off date has passed, your box will enter preparation and can no longer be changed or cancelled for that cycle.
Because our boxes are personalised, processing times may vary depending on order volume, product availability and seasonal demand.
Delivery Timeframes
Delivery timeframes are estimates only and may vary depending on your location, courier services and peak periods (such as Christmas or promotional campaigns).
Once your order has been dispatched, you will receive a confirmation and tracking details where available.
Address Accuracy
Please ensure your delivery address is correct and complete at the time of checkout or in your subscription account.
Well Read Wonders is not responsible for delays, losses or additional costs resulting from incorrect or incomplete address details provided by the customer.
Lost or Delayed Parcels
If your parcel is significantly delayed or appears lost in transit, please contact us at info@wellreadwonders.com with your order number. We will work with the courier to investigate and assist in resolving the issue.
Damaged Parcels
If your box arrives damaged, please contact us within 7 days of delivery and include photographs of the packaging and contents so we can arrange an appropriate resolution in line with our Refund & Returns Policy.
Subscription Overview
Well Read Wonders offers recurring, personalised book box subscriptions. Each box is curated based on the preferences, mood selections and information you provide through our questionnaire and account settings.
By purchasing a subscription, you agree to the terms set out in this policy and our Terms of Service.
Billing & Payments
Subscriptions are billed automatically at the frequency selected at checkout (e.g. monthly).
Payments are processed using the payment method stored on your account.
Prices are in Australian Dollars (AUD) and include GST unless otherwise stated.
You authorise us to charge your selected payment method for each billing cycle until your subscription is paused or cancelled.
Personalisation & Preferences
Your subscription box is curated using the information you provide, including:
Reading and genre preferences
Mood or wellbeing selections
Lifestyle and self-care preferences
Gift notes and special instructions (if applicable)
It is your responsibility to keep your preferences and delivery details up to date in your account. Updates must be made before the published cut-off date for the upcoming box.
Where an item becomes unavailable, we may substitute it with a similar product of equal or greater value, aligned with your stated preferences.
Cut-Off Dates
Each subscription cycle has a cut-off date. Changes made after this date (including preference updates, skips or cancellations) may apply to the following cycle.
Once a box has entered preparation or packing, it cannot be changed or cancelled for that cycle.
Skips, Pauses & Cancellations
You may:
Skip a delivery
Pause your subscription
Cancel your subscription
These changes must be made before the applicable cut-off date to avoid being charged for the upcoming box.
Cancellation will stop future billing but does not affect boxes already in preparation.
Failed Payments
If a subscription payment fails, we may attempt to reprocess the payment. If payment cannot be successfully processed, your subscription may be paused until payment details are updated.
Refunds for Subscription Boxes
Because subscription boxes are personalised, charges for a billing cycle are non-refundable once the box has entered preparation, except where required under Australian Consumer Law (for example, if an item is faulty or not as described).
Please refer to our Refund & Returns Policy for details.
Changes to Subscription Services
We may update subscription pricing, inclusions or schedules from time to time. Any material changes will be communicated prior to your next billing cycle.